EXIN
ISO20KF · Question #69
What does the concept of "quality" comprise?
The correct answer is A. satisfying customer requirements. See the full explanation below for the reasoning.
Question
What does the concept of "quality" comprise?
Options
- Asatisfying customer requirements
- Bgaining ISO/IEC 20000 certification
- Cexecution of Service Level Agreements (SLAs) only
- Dmaximizing utilization of personnel capacity
How the community answered
(25 responses)- A80% (20)
- B4% (1)
- C12% (3)
- D4% (1)
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