What is according to ISO/IEC 20000 a required part of the planning for new or changed services?

Question

Options

• Aestablishing a good relationship with the Customer
• Bservice acceptance criteria
• Csetting up a process to deal with contractual disputes
• Dthe process for identifying, measuring, reporting and managing improvement activities

• A
  6% (3)
• B
  82% (42)
• C
  2% (1)
• D
  10% (5)

No community discussion yet for this question.