Which processes should the Plan, Do, Check, Act methodology be applied to?

Question

Options

• Aall of the processes in scope of ISO/IEC 20000
• Bthe Planning & Implementing Service Management process
• Cthe Requirements for a Management System process
• Dthose that support business critical services

• A
  77% (37)
• B
  15% (7)
• C
  6% (3)
• D
  2% (1)

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