Customer satisfaction measurement is an important activity in the Business Relationship Management process. What is the objective of Customer satisfaction measurement?

Question

Options

• Ato enable the Service Provider to compare performance with the Customer satisfaction targets
• Bto gather information about potential new services that might be interesting for the end users of
• Cto optimize the resolution processes so that service levels are exceeded
• Dto reduce Incidents during the service delivery process

• A
  79% (19)
• B
  4% (1)
• C
  4% (1)
• D
  13% (3)

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