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ISO20KF · Question #24
ISO20KF Question #24: Real Exam Question with Answer & Explanation
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Question
Customer satisfaction measurement is an important activity in the Business Relationship Management process. What is the objective of Customer satisfaction measurement?
Options
- Ato enable the Service Provider to compare performance with the Customer satisfaction targets
- Bto gather information about potential new services that might be interesting for the end users of
- Cto optimize the resolution processes so that service levels are exceeded
- Dto reduce Incidents during the service delivery process
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