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ISO20KF · Question #23

All service changes should be reflected in Change Management records. Which of the aspects below is an example of a service change, that needs to be reflected in a Change record?

The correct answer is A. a formal closure of services. See the full explanation below for the reasoning.

Question

All service changes should be reflected in Change Management records. Which of the aspects below is an example of a service change, that needs to be reflected in a Change record?

Options

  • Aa formal closure of services
  • Ba major Incident
  • Ca Service Level Agreement failure
  • Dan identified Problem

How the community answered

(25 responses)
  • A
    80% (20)
  • B
    4% (1)
  • C
    4% (1)
  • D
    12% (3)

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