How should the requirements for Service Continuity and Availability be identified?

Question

Options

• AThis should be calculated based upon historical data for major Incidents and their consequences
• BThis should be done on the basis of Customer satisfaction investigations, so that the real user
• CThis should be identified based upon the business priorities, Service Level Agreements (SLAs)
• DThis should be made up from Service requirements and Service Level Agreements (SLAs) if

• A
  13% (6)
• B
  9% (4)
• C
  74% (34)
• D
  4% (2)

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