ISEB-PM1 · Question #214
During what process is the quality policy determined?
The correct answer is C. Planning. Planning is when the quality policy is determined because this is the phase where the project team defines standards, metrics, and processes - including what "quality" means for the project - before work begins. The quality management plan, which documents the quality policy…
Question
During what process is the quality policy determined?
Options
- AInitiating
- BExecuting
- CPlanning
- DControlling
How the community answered
(18 responses)- A6% (1)
- B11% (2)
- C83% (15)
Explanation
Planning is when the quality policy is determined because this is the phase where the project team defines standards, metrics, and processes - including what "quality" means for the project - before work begins. The quality management plan, which documents the quality policy, is a key output of the Plan Quality Management process.
- A (Initiating) is wrong because this phase focuses on authorizing the project and identifying stakeholders, not defining detailed quality standards.
- B (Executing) is when quality assurance activities are performed, not where the policy is defined.
- D (Controlling) (Monitor & Control) is when quality is measured and compared against the plan - you can't control what you haven't yet defined.
Memory tip: Think "Plan before you act." Quality policy is a plan, so it belongs in Planning - just like you wouldn't set the rules of a game after it's already started.
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