Which tool and technique identifies inefficient and ineffective policies, processes and procedures?

Question

Options

• AScope audits
• BScope reviews
• CQuality audits
• DControl chart

• A
  17% (9)
• B
  4% (2)
• C
  70% (38)
• D
  9% (5)

Explanation

Quality audits (C) are systematic, independent examinations specifically designed to determine whether project activities comply with organizational policies, processes, and procedures - and critically, to identify which ones are inefficient or ineffective so they can be improved. This is their core purpose in quality management.

Why the distractors are wrong:

• A & B (Scope audits/reviews) focus on verifying that the project scope is being met and that deliverables align with what was defined - they assess what is being built, not how work is being done.
• D (Control chart) is a statistical tool used to monitor process stability over time by tracking whether outputs fall within acceptable limits; it measures variation, not policy/procedure effectiveness.

Memory tip: Think "Quality Audits = Quality Assurance" - QA is about examining the process, not just the product. Any time an exam question mentions auditing policies, processes, or procedures for improvement, quality audits are the answer.

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