ISEB ISEB-PM1 Exam Which tool and technique of quality planning involves comparing actual or planned practices to those of other projects to generate ideas for improvement and provide a basis by…

Question

Options

• AHistogram
• BQuality audits
• CBenchmarking
• DPerformance measurement analysis

• A
  13% (6)
• B
  2% (1)
• C
  80% (36)
• D
  4% (2)

Explanation

Benchmarking is correct because it is specifically defined as comparing actual or planned practices against those of other projects (or organizations) to identify improvement ideas and establish performance baselines - exactly what the question describes.

Why the distractors are wrong:

• A. Histogram - a bar chart used to display frequency distributions of data; it's a quality control tool, not a comparison technique.
• B. Quality audits - a structured review to determine whether project activities comply with defined processes; it looks inward at compliance, not outward at other projects.
• D. Performance measurement analysis - not a standard PMBOK/ISEB-named quality planning technique; it conflates measurement with the comparative practice described.

Memory tip: Think of benchmarking like an athlete watching competitors to set a personal best target - you're looking outside your own project to find the mark (benchmark) you want to hit.

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