ISEB-ITILF Exam Questions
278 real ISEB-ITILF exam questions with expert-verified answers and explanations. Page 6 of 6.
- Question #253
The Service Catalogue Manager has responsibility for producing and maintaining the Service Catalogue. One of their responsibilities would be?
- Question #254
Within Service Design, what is the key output handed over to Service Transition?
- Question #255
Which of the following models would be most useful in helping to define an organizational structure?
- Question #256
The group that reviews Changes that must be installed faster than the normal Change process is called the:
- Question #257
Which of the questions does Service Strategy help answer with its guidance? 1. How do we prioritize investments across a portfolio? 2. What services to offer and to whom? 3. What a...
- Question #258
Effective release and deployment management enables the service provider to add value to the business by?
- Question #259
What is the objective of Access Management?
- Question #260
In many organizations the role of Incident Manager is assigned to the Service Desk. It is important that the Incident Manager is given the authority to:
- Question #261
Which of the following would be defined as part of every process? 1. Roles 2. Activities 3. Functions 4. Responsibilities
- Question #262
The MAIN purpose of the Service Portfolio is to describe services in terms of?
- Question #263
Application Management plays a role in all applications. One of the key decisions to which they contribute is?
- Question #264
Which of the following BEST describes a Service Desk?
- Question #265
Which process is primarily supported by the analysis of Patterns of Business Activity (PBA)?
- Question #266
Which of the following are goals of Service Operation? 1. To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to the b...
- Question #267
Which of the following does the Availability Management process include? 1. Ensuring services are able to meet availability targets 2. Monitoring and reporting actual availability...
- Question #268
Which of the following CANNOT be stored and managed by a tool?
- Question #269
Which process is responsible for frequently occurring changes where risk and cost are low?
- Question #270
How does Problem Management work with Change Management?
- Question #271
The consideration of business outcomes and value creation are principles of which part of the Service Lifecycle?
- Question #272
Match the following activities with the Deming Cycle stages 1. Monitor, Measure and Review 2. Continual Improvement 3. Implement Initiatives 4. Plan for Improvement
- Question #273
Understanding customer usage of services and how this varies over the Business Lifecycle is part of which process?
- Question #274
Which process lists "Understanding patterns of business activity" as a major role?
- Question #275
Data used to support the capacity management process should be stored in:
- Question #276
There are four types of metrics that can be used to measure the capability and performance of processes. Which of the four metrics is missing from the list below? 1. Progress 2. Ef...
- Question #277
Which of the following are aspects of Service Design? 1. Architectures 2. Technology 3. Service Management processes 4. Metrics
- Question #278
Which of the following is the BEST definition of an Incident?
- Question #279
The BEST description of the guidance provided by Service Design is?
- Question #280
To add value to the business, what are the four reasons to monitor and measure?