BCS-ISEB
ISEB-ITILF · Question #264
ISEB-ITILF Question #264: Real Exam Question with Answer & Explanation
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Question
Which of the following BEST describes a Service Desk?
Options
- AA process within Service Operation providing a single point of contact
- BA dedicated number of staff answering questions from users
- CA dedicated number of staff handling Incidents and service requests
- DA dedicated number of staff handling service requests
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