BCS-ISEB
ISEB-ITILF · Question #264
Which of the following BEST describes a Service Desk?
The correct answer is C. A dedicated number of staff handling Incidents and service requests. See the full explanation below for the reasoning.
Question
Which of the following BEST describes a Service Desk?
Options
- AA process within Service Operation providing a single point of contact
- BA dedicated number of staff answering questions from users
- CA dedicated number of staff handling Incidents and service requests
- DA dedicated number of staff handling service requests
How the community answered
(23 responses)- A17% (4)
- B9% (2)
- C70% (16)
- D4% (1)
Community Discussion
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