Why should you involve the end users during the onsite visit?

Question

Options

• AThey understand the soft costs associated with printing.
• BThey use the solution and they understand the current processes.
• CThey are concerned about unauthorized access and security.
• DThey are concerned about cost savings.

• A
  3% (1)
• B
  95% (36)
• C
  3% (1)

Explanation

End users are the people who directly interact with the solution daily, making them the most knowledgeable about how current workflows actually operate - not how they're documented, but how they really work. This lived experience is essential for identifying pain points, workarounds, and requirements that management or IT may be unaware of.

Why the distractors are wrong:

• A (soft costs/printing) - Soft costs are typically a management or finance concern, not something end users are trained to calculate or report on.
• C (unauthorized access/security) - Security concerns are the domain of IT/security teams, not the primary reason to involve end users.
• D (cost savings) - Cost analysis is a business/executive concern; end users focus on usability and process, not financial metrics.

Memory tip: Think "Users = Usage" - you involve end users because they use the system and understand the process. Anyone else gives you theory; end users give you reality.

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