Customer satisfaction measurement is an important activity in the Business relationship management process. What is the objective of Customer satisfaction measurement?

Question

Options

• Ato enable the Service provider to gain information regarding the perception of the customer and to
• Bto gather information about potential new services that might be interesting for the end users of
• Cto optimize the relationship processes so that service levels are exceeded
• Dto check if contractual obligations for customer satisfaction are being met

• A
  74% (29)
• B
  13% (5)
• C
  5% (2)
• D
  8% (3)

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