How should the requirements for Service continuity and availability be identified?

Question

Options

• AThese should be identified based upon historical data for major incidents and their business
• BThese should be identified on the basis of customer satisfaction investigations, so that the real
• CThese should be identified based upon the business priorities, Service level agreements (SLAs)
• DThese should be made up from service requirements and SLAs if available.

• A
  16% (6)
• B
  3% (1)
• C
  74% (28)
• D
  8% (3)

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