Loading exam details...

EXINCertification

EX0-115

IT Service Management Foundation based on ISO/IEC 20000

Master the IT Service Management Foundation based on ISO/IEC 20000 exam with 150+ questions, expert-verified explanations, and detailed answer keys. Perfect for professionals advancing in the EXIN ecosystem.

Be the first to rate this exam.

150+ questionsExpert Explanations Included10 Sample Questions

Try 10 Free Questions Get Full Access

Quick Stats

VendorEXIN

Sample Questions10 questions

30-day access$49.99 ($1.67/day)

90-day access$69.99 ($0.78/day) ✓

Real Exam Questions PDFLifetime · keep forever$19.99

Free Exam Brief

Topics, exam shape, and sample questions

Exam Domains & Topics

152 questions across 3 domains

Control Processes33% · 1 Qs

Implementation And Transition Of New Or Changed Services33% · 1 Qs

Principles33% · 1 Qs

What learners say

Feedback from people who studied EX0-115 on NerdExam.

I went in expecting EX0-115 to feel like ITIL prep, but ISO 20000 puts a distinct emphasis on the service management system and continual improvement cycle. The control and release process questions here are where I spotted the biggest gaps in my knowledge. Give yourself more time on those domains than you think you need.

miguelvITIL-certified network engineer

I switched from accounting into IT and ISO/IEC 20000 felt dense at first. These questions helped me grasp the service management system structure before the exam.

kev92Career switcher

The practice sets are strong on core service delivery and resolution processes, which are the backbone of EX0-115. I did wish there were more supplier management and business relationship scenarios - those came up on the real exam more than I anticipated. Still passed on first attempt and the answer explanations were genuinely useful.

anjalisinghIT project coordinator

Incident versus problem management is one of those EX0-115 topics that sounds simple but trips people up. Drilling it here made the difference.

renata2kService desk agent

ISO 20000 service lifecycle finally clicked. Passed EX0-115.

daniela_clIT support technician

EX0-115 passed. The ITSM process coverage here is solid.

akirajpHelp desk analyst

Free Practice

Try 10 Free Questions

Full interactive quiz with detailed explanations, score analysis, and weak topic identification. No sign-up required.

Start Free Quiz

152 total questions available3 exam domainsExpert-verified explanations

What you get with full access

Multiple Question Types

Single choice, multi-select, drag-and-drop, ordering, hotspot, and more.

Detailed Explanations

Expert-verified explanations for every question to help you learn, not just memorize.

Score Analysis

Domain-level breakdown showing exactly where you need to focus.

Timed Exam Mode

Simulate exam-style conditions with configurable time limits.

Real Exam Questions PDF

Downloadable bank of real exam questions with full topic coverage and detailed explanations.

Progress Tracking

Track your mastery over time with adaptive learning recommendations.

Frequently bought together

EXIN

PR2F

EXIN PRINCE2® Foundation Exam

500+ questions

EXIN

EX0-117

ITIL Foundation (Syllabus 2011)

450+ questions

EXIN

EX0-101

ITIL Foundation v.3

450+ questions

EXIN

EX0-001

ITIL Foundation (syllabus 2011)

400+ questions

nerdexam

Loading exam details...

nerdexam

EXINCertification

EX0-115

IT Service Management Foundation based on ISO/IEC 20000

Be the first to rate this exam.

150+ questionsExpert Explanations Included10 Sample Questions

Try 10 Free Questions Get Full Access

Quick Stats

VendorEXIN

Sample Questions10 questions

30-day access$49.99 ($1.67/day)

90-day access$69.99 ($0.78/day) ✓

Real Exam Questions PDFLifetime · keep forever$19.99

Free Exam Brief

Topics, exam shape, and sample questions

Exam Domains & Topics

152 questions across 3 domains

Control Processes33% · 1 Qs

Implementation And Transition Of New Or Changed Services33% · 1 Qs

Principles33% · 1 Qs

What learners say

Feedback from people who studied EX0-115 on NerdExam.

I went in expecting EX0-115 to feel like ITIL prep, but ISO 20000 puts a distinct emphasis on the service management system and continual improvement cycle. The control and release process questions here are where I spotted the biggest gaps in my knowledge. Give yourself more time on those domains than you think you need.

miguelvITIL-certified network engineer

I switched from accounting into IT and ISO/IEC 20000 felt dense at first. These questions helped me grasp the service management system structure before the exam.

kev92Career switcher

The practice sets are strong on core service delivery and resolution processes, which are the backbone of EX0-115. I did wish there were more supplier management and business relationship scenarios - those came up on the real exam more than I anticipated. Still passed on first attempt and the answer explanations were genuinely useful.

anjalisinghIT project coordinator