What should Quality Management Systems encourage organizations to do?

Question

Options

• Ato achieve the lowest cost of service provision
• Bto achieve the maximum level of service possible
• Cto define as many metrics as possible for each process to ensure strong control
• Dto define processes that contribute to customer acceptance of services

• A
  9% (4)
• B
  16% (7)
• C
  4% (2)
• D
  71% (32)

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