EXIN
EX0-115 · Question #95
What is the added value of a service being delivered according to IT service management best practice?
The correct answer is B. Services facilitate outcomes for customers. See the full explanation below for the reasoning.
Question
What is the added value of a service being delivered according to IT service management best practice?
Options
- AYou can specifically define the service by means of a Service level agreement (SLA).
- BServices facilitate outcomes for customers.
- CYou do not have to invest in processes to control the service.
- DServices have a lower total cost of ownership.
How the community answered
(33 responses)- A3% (1)
- B82% (27)
- C12% (4)
- D3% (1)
Community Discussion
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