A six sigma improvement team may be required to analyze customer data in order to define a project or the results of an improvement. Which of the following tools would be of LEAST value?

The correct answer is A. Conflict resolution. Note that a negative response is requested. The techniques suggested by answers b, c and d, plus others, can be employed. Additionally, most of these tools are more effective if they are used on similar customer data, over different time periods, to ascertain if the improvement…

Define Phase

Question

Options

AConflict resolution
BStatistical analysis
CMatrix diagrams
DPareto analysis

How the community answered

(37 responses)

A
76% (28)
B
3% (1)
C
14% (5)
D
8% (3)

Explanation

Note that a negative response is requested. The techniques suggested by answers b, c and d, plus others, can be employed. Additionally, most of these tools are more effective if they are used on similar customer data, over different time periods, to ascertain if the improvement is still valid or if there are changes in the market. Answer a is a good choice for many questions but not this

Topics

#customer data analysis#quality tools#Pareto analysis#team tools

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