ASQ
CSSGB · Question #177
CSSGB Question #177: Real Exam Question with Answer & Explanation
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Question
A customer satisfaction program was started on the right foot and has gone very well for the last year or so. The company should:
Options
- ALook to improve the program, with new customer input
- BDo nothing with the program, it's not broken
- CForm a manager's group to add new wrinkles to the program
- DConcentrate on long term customers
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