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CSA · Question #463
CSA Question #463: Real Exam Question with Answer & Explanation
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Submitted by ashley.k· Apr 18, 2026User Interface and Navigation
Question
When you are viewing a record, like an incident, how can you detect if someone else is also actively working on the Incident? (Choose 2 answers)
Options
- AA chat bubble automatically launches, so you can collaborate
- BAn icon appears to the left of fields that have been updated by other users
- CA notification appears asking the new user to collaborate
- DThe Work notes list contains names of the other users
- EUser presence icon shows initials of users actively viewing the record
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Topics
#User Presence#Collaboration#Real-time Updates#User Interface