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CSA · Question #460

CSA Question #460: Real Exam Question with Answer & Explanation

The correct answer is A: On the list Context Menu, select Group By > Category. There are two supported ways to group list records by a column in ServiceNow: (A) right-clicking the list header or column to open the Context Menu and choosing Group By > Category; and (D) clicking the Group icon (breadcrumb/group button in the list toolbar) and then selecting C

Submitted by eva_at· Apr 18, 2026User Interface and Navigation

Question

What action would an administrator perform on a list if they wanted to show the records in groups, based on the Category column? (Choose 2 answers)

Options

  • AOn the list Context Menu, select Group By > Category
  • BOn the Category column title, select the Context menu > Group By Category
  • COn the Application Navigator, type group.category and press Enter
  • DSelect the Group icon, then select Category
  • EOn the Filter Menu, select Group By > Category

Explanation

There are two supported ways to group list records by a column in ServiceNow: (A) right-clicking the list header or column to open the Context Menu and choosing Group By > Category; and (D) clicking the Group icon (breadcrumb/group button in the list toolbar) and then selecting Category. Typing in the Application Navigator (C) does not perform list grouping, and the other options describe non-existent menu paths.

Topics

#List View#Grouping Data#User Interface#Navigation

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