CSA · Question #410
What options can you see, when you fight click on a Cl, from the Cl dependency view map? Choose 3 answers
The correct answer is A. View Affected Cis B. View Related Tasks C. View Recent Outages. When right-clicking a CI on a dependency view map, users can access options to view affected CIs, related tasks, and recent outages associated with that Configuration Item.
Question
What options can you see, when you fight click on a Cl, from the Cl dependency view map? Choose 3 answers
Options
- AView Affected Cis
- BView Related Tasks
- CView Recent Outages
- DView Cases
- EView Knowledge
How the community answered
(55 responses)- A87% (48)
- D5% (3)
- E7% (4)
Why each option
When right-clicking a CI on a dependency view map, users can access options to view affected CIs, related tasks, and recent outages associated with that Configuration Item.
The 'View Affected CIs' option allows users to identify other Configuration Items that are directly impacted by or related to the selected CI.
The 'View Related Tasks' option provides quick access to any incidents, changes, or other tasks currently linked to the specific CI.
The 'View Recent Outages' option helps in understanding the recent availability history and any service disruptions experienced by the CI.
"View Cases" is not a standard right-click option available for a CI on a dependency view map.
"View Knowledge" is not a standard right-click option directly from a CI on a dependency view map, though knowledge articles might be linked elsewhere.
Concept tested: CI Dependency View Context Menu
Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/configuration-management/concept/dependency-views-maps.html
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