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CSA · Question #363

Which one of the following statements is true?

The correct answer is D. When an Incident form is saved, the Additional Comments field text is cleared and recorded to the. When an Incident form is saved, the Additional Comments field's content is appended to the Activity Stream (Journal fields) and the input field itself is cleared.

Submitted by chiamaka_o· Apr 18, 2026User Interface and Navigation

Question

Which one of the following statements is true?

Options

  • AWhen an incident form is saved, all the Work Notes field text is recorded to the Activity Log field
  • BWhen an incident form is saved, the Work Notes field text is overwritten each time work is logged
  • CWhen an incident form is saved, the impact field is calculated by adding the Prion:, and Urgency
  • DWhen an Incident form is saved, the Additional Comments field text is cleared and recorded to the

How the community answered

(35 responses)
  • B
    3% (1)
  • C
    3% (1)
  • D
    94% (33)

Why each option

When an Incident form is saved, the Additional Comments field's content is appended to the Activity Stream (Journal fields) and the input field itself is cleared.

AWhen an incident form is saved, all the Work Notes field text is recorded to the Activity Log field

Work Notes text is recorded to the Activity Stream, but 'Activity Log' is not the correct term; it's typically referred to as the Activity Stream or Journal.

BWhen an incident form is saved, the Work Notes field text is overwritten each time work is logged

Work Notes are appended to the activity stream as journal entries, not overwritten, maintaining a historical log of all work performed.

CWhen an incident form is saved, the impact field is calculated by adding the Prion:, and Urgency

The 'Priority' field is calculated based on 'Impact' and 'Urgency' values, not by adding them, and 'Impact' itself is usually a direct input rather than a calculation of other fields.

DWhen an Incident form is saved, the Additional Comments field text is cleared and recorded to theCorrect

When an Incident form is saved, text entered into the 'Additional Comments (Customer Visible)' field is moved to the activity stream (journal entries) and the input box for 'Additional Comments' is cleared, preparing it for new input without retaining previous entries.

Concept tested: ServiceNow journal fields and activity stream behavior

Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/using-forms/concept/c_ActivityFormatter.html

Topics

#Form Fields#Journal Fields#Activity Stream#Incident Management

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