CSA Question #285: Real Exam Question with Answer & Explanation

Question

What module do you use to access the reports that are available to you?

Options

• ASelf-Service > My Reports
• BSelf-Service > My Dashboards
• CReports > View / Run
• DReports > Homepage
• EReports > Overview

Explanation

The "Reports > View / Run" module in the navigation menu provides the central access point to view and run all reports available to the current user.

Common mistakes.

• A. "Self-Service > My Reports" is not a standard, general module for accessing all available reports; "My Reports" usually refers to reports created by the user or saved to their personal space.
• B. "Self-Service > My Dashboards" is for accessing dashboards, not directly for viewing and running individual reports.
• D. "Reports > Homepage" is not a standard module name for accessing all reports.
• E. "Reports > Overview" is not a standard module name for accessing all reports.

Concept tested. Accessing reports via navigation modules

Reference. https://docs.servicenow.com/bundle/utah-now-intelligence/page/use/reporting/task/t_ViewAndRunAReport.html

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