A company is planning for the migration of an existing external knowledge base into Salesforce Knowledge. Which set of factors should be considered when selecting the articles to migrate?

The correct answer is C. Last modified date and total number of article view in the last year. When selecting articles for migration into Salesforce Knowledge, considering the last modified date and total number of article views in the last year is important. This ensures that the most current and frequently referenced content is prioritized, enhancing the relevance and…

Knowledge Management

Question

Options

AOriginal creation date and total number of article views in the last year
BLast modified date and terms searched frequently in the last year
CLast modified date and total number of article view in the last year

How the community answered

(24 responses)

A
17% (4)
B
8% (2)
C
75% (18)

Explanation

When selecting articles for migration into Salesforce Knowledge, considering the last modified date and total number of article views in the last year is important. This ensures that the most current and frequently referenced content is prioritized, enhancing the relevance and utility of the knowledge base in Salesforce.

Topics

#knowledge migration#article selection#last modified date#article views

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