CRT-261 · Question #18
Cloud Kicks provides support to customers across the world and uses Lightning Experience. Service agents have a set of common responses. Managers would like to consolidate the responses as quick…
The correct answer is B. Share a folder with quick text for each translation. Sharing a folder containing quick text translations for each language with the appropriate groups of service agents ensures that agents have access to common responses in the necessary languages. This approach facilitates efficient communication with customers worldwide and…
Question
Cloud Kicks provides support to customers across the world and uses Lightning Experience. Service agents have a set of common responses. Managers would like to consolidate the responses as quick text, translate them to multiple languages, and share them with the correct groups of service agents. What should a consultant recommend to meet the requirements?
Options
- AUse custom labels to manage quick text translations.
- BShare a folder with quick text for each translation.
- CShare each quick text individually to Public Groups.
How the community answered
(23 responses)- A17% (4)
- B74% (17)
- C9% (2)
Explanation
Sharing a folder containing quick text translations for each language with the appropriate groups of service agents ensures that agents have access to common responses in the necessary languages. This approach facilitates efficient communication with customers worldwide and streamlines the management of translated quick texts.
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