Salesforce
CRT-261 · Question #18
CRT-261 Question #18: Real Exam Question with Answer & Explanation
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Question
Cloud Kicks provides support to customers across the world and uses Lightning Experience. Service agents have a set of common responses. Managers would like to consolidate the responses as quick text, translate them to multiple languages, and share them with the correct groups of service agents. What should a consultant recommend to meet the requirements?
Options
- AUse custom labels to manage quick text translations.
- BShare a folder with quick text for each translation.
- CShare each quick text individually to Public Groups.
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