Salesforce
CRT-261 · Question #153
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements. Which two steps should be completed to meet this request? Choose 2 answers
The correct answer is B. Create an Entitlement Process. C. Set up Milestones. See the full explanation below for the reasoning.
Question
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements. Which two steps should be completed to meet this request? Choose 2 answers
Options
- AEnable Work Orders.
- BCreate an Entitlement Process.
- CSet up Milestones.
- DConfigure Service Contracts.
How the community answered
(25 responses)- A16% (4)
- B76% (19)
- D8% (2)
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