Salesforce
CRT-261 · Question #152
Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. Which approach should a consultant implement?
The correct answer is D. Configure Case Escalation Rules. See the full explanation below for the reasoning.
Question
Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. Which approach should a consultant implement?
Options
- ADefine Case Auto-Response Rules.
- BEstablish Case Assignment Rules.
- CCreate a Process Builder with Scheduled Actions.
- DConfigure Case Escalation Rules.
How the community answered
(20 responses)- A15% (3)
- B10% (2)
- C5% (1)
- D70% (14)
Community Discussion
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