Salesforce
CRT-261 · Question #152
CRT-261 Question #152: Real Exam Question with Answer & Explanation
The correct answer is D. Configure Case Escalation Rules.. See the full explanation below for the reasoning.
Question
Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. Which approach should a consultant implement?
Options
- ADefine Case Auto-Response Rules.
- BEstablish Case Assignment Rules.
- CCreate a Process Builder with Scheduled Actions.
- DConfigure Case Escalation Rules.
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