Salesforce
CRT-261 · Question #154
CRT-261 Question #154: Real Exam Question with Answer & Explanation
The correct answer is B. Configure Omni-Channel Routing Model as Most Available.. See the full explanation below for the reasoning.
Question
Universal Containers recently implement Service Cloud. The Support Manager notices that cases are being distributed unevenly across the team. What should the consultant recommend to address this problem?
Options
- AConfigure Case Assignment Rules to use Queues.
- BConfigure Omni-Channel Routing Model as Most Available.
- CConfigure Case Assignment Rules to use Users.
- DConfigure Omni-Channel Routing Model as Least Active.
Community Discussion
No community discussion yet for this question.