CRT-211 · Question #72
CRT-211 Question #72: Real Exam Question with Answer & Explanation
The correct answer is B. The flow precedes assignment rules; workflow rules are after assignment rules.. One possible reason for the changes to case routing is the difference in the order of execution between before save flow triggers and workflow rules. Before save flow triggers run before assignment rules, which means that any field updates made by the flow can affect how the assi
Question
Options
- AThe old workflow rules are still active and impacting routing.
- BThe flow precedes assignment rules; workflow rules are after assignment rules.
- CAssignment rules no longer reference the correct fields.
- DMultiple automation tools have been used and the automation is executed in a different order.
Explanation
One possible reason for the changes to case routing is the difference in the order of execution between before save flow triggers and workflow rules. Before save flow triggers run before assignment rules, which means that any field updates made by the flow can affect how the assignment rules assign the case. Workflow rules run after assignment rules, which means that any field updates made by the workflow do not affect how the assignment rules assign the case. Therefore, replacing workflow rules with before save flow triggers can change the case routing
Community Discussion
No community discussion yet for this question.