The administrator at Cloud Kicks recently replaced several case workflow rules with a single before save flow. Since this change, some cases are routing In unexpected ways. What could be the cause…

Question

Options

• AThe old workflow rules are still active and impacting routing.
• BThe flow precedes assignment rules; workflow rules are after assignment rules.
• CAssignment rules no longer reference the correct fields.
• DMultiple automation tools have been used and the automation is executed in a different order.

• A
  14% (3)
• B
  73% (16)
• C
  5% (1)
• D
  9% (2)

Explanation

One possible reason for the changes to case routing is the difference in the order of execution between before save flow triggers and workflow rules. Before save flow triggers run before assignment rules, which means that any field updates made by the flow can affect how the assignment rules assign the case. Workflow rules run after assignment rules, which means that any field updates made by the workflow do not affect how the assignment rules assign the case. Therefore, replacing workflow rules with before save flow triggers can change the case routing

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