Salesforce
CRT-211 · Question #72
The administrator at Cloud Kicks recently replaced several case workflow rules with a single before save flow. Since this change, some cases are routing In unexpected ways. What could be the cause…
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Sales Cloud and Service Cloud Applications
Question
The administrator at Cloud Kicks recently replaced several case workflow rules with a single before save flow. Since this change, some cases are routing In unexpected ways. What could be the cause or the charges to routing?
Options
- AThe old workflow rules are still active and impacting routing.
- BThe flow precedes assignment rules; workflow rules are after assignment rules.
- CAssignment rules no longer reference the correct fields.
- DMultiple automation tools have been used and the automation is executed in a different order.
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Topics
#flow execution order#assignment rules#case routing#automation replacement