Salesforce
CRT-211 · Question #144
CRT-211 Question #144: Real Exam Question with Answer & Explanation
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Question
The administrator at Universal Containers recently rolled out Email-to-Case functionality. Even though a new record type was created and specified in the Email-to-Case settings, all incoming cases are receiving a different record type. What is likely causing the record type discrepancy?
Options
- AThe new Case Owner needs permissions to the new record type.
- BThe Automated Case User needs permissions to the new record type.
- CA Case assignment rule is preventing the record type from being updated.
- DA validation rule is preventing the record type from being updated.
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