CRT-211 · Question #70
AW Computers has enabled the feature for Contact to multiple Accounts. A rep is trying to remove the primary Account from a Contact but Is unable to do so. The administrator has already updated the…
The correct answer is A. A primary Account relationship Is required on a Contact regardless of the page layout settings. When the feature for Contacts to multiple Accounts is enabled, a Contact can have a direct relationship with multiple Accounts. However, one of these relationships must be designated as the primary Account relationship. This relationship is required on a Contact regardless of…
Question
AW Computers has enabled the feature for Contact to multiple Accounts. A rep is trying to remove the primary Account from a Contact but Is unable to do so. The administrator has already updated the page layout to no longer require an Account. What could be the issue?
Options
- AA primary Account relationship Is required on a Contact regardless of the page layout settings.
- BThe Contact has Indirect relationships to other Accounts.
- CThe Account Contact relationship record needs to be deleted first In order to disassociate Contact
- DPrivate Contacts need to be enabled in Setup.
How the community answered
(56 responses)- A77% (43)
- B4% (2)
- C13% (7)
- D7% (4)
Explanation
When the feature for Contacts to multiple Accounts is enabled, a Contact can have a direct relationship with multiple Accounts. However, one of these relationships must be designated as the primary Account relationship. This relationship is required on a Contact regardless of the page layout settings and cannot be removed unless the Contact is deleted or merged with another Contact.
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