The distributors at Cloud Kicks are eligible for support based on a specific service contract-How should the administrator show this in Salesforce?

The correct answer is A. Use entitlement management. Entitlement management lets you create and maintain service contracts that specify the support terms for each account. You can use entitlement processes to automatically apply the correct service contract to a case based on criteria you define.

Sales Cloud and Service Cloud Applications

Question

Options

AUse entitlement management.
BAdd a service contract to the record.
CTurn on Service Cloud.
DBuild a new custom object.

How the community answered

(61 responses)

A
72% (44)
B
15% (9)
C
8% (5)
D
5% (3)

Explanation

Entitlement management lets you create and maintain service contracts that specify the support terms for each account. You can use entitlement processes to automatically apply the correct service contract to a case based on criteria you define.

Topics

#entitlement management#service contracts#Service Cloud#support eligibility

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