Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a…

Question

Options

• APredefined Field Values
• BGlobal Value Picklists
• CDependent Picklists
• DValidation Rules

• A
  14% (7)
• B
  10% (5)
• C
  4% (2)
• D
  71% (35)

Explanation

Validation Rules enforce that users cannot move a Case to a status that violates a defined sequence - you can write a formula that checks whether the new status value represents a step backward, and block the save with an error message, effectively locking agents into the forward path.

Why the distractors are wrong:

• A. Predefined Field Values only sets default values on fields; it doesn't restrict what agents can select.
• B. Global Value Picklists standardize picklist values across objects for consistency, but don't enforce order or prevent backward movement.
• C. Dependent Picklists control which values appear based on another field's value, but they can't enforce sequential progression or block reversions.

Memory tip: Think of Validation Rules as the "bouncer" - they actively block invalid data from being saved, making them the right tool any time the question involves preventing a specific action or enforcing business logic at save time.

No community discussion yet for this question.