CRT-101 · Question #151
administrator at Northern Trail Outfitters is unable to add a new user in Salesforce. What could cause this issue?
The correct answer is A. The username is already in use another organization. In Salesforce, usernames must be globally unique across all Salesforce organizations worldwide, not just within a single org. Even if a username looks like an email address, Salesforce treats it as a unique identifier across its entire platform. If that string is already…
Question
administrator at Northern Trail Outfitters is unable to add a new user in Salesforce. What could cause this issue?
Options
- AThe username is already in use another organization.
- BThe username is restricted to a domain specific to my domain.
- CThe email address used for the username has a contact record.
- DThe email used for the username is not a corporate email address.
How the community answered
(38 responses)- A92% (35)
- C5% (2)
- D3% (1)
Explanation
In Salesforce, usernames must be globally unique across all Salesforce organizations worldwide, not just within a single org. Even if a username looks like an email address, Salesforce treats it as a unique identifier across its entire platform. If that string is already registered in any other org, the new user record cannot be saved with that username. Options B, C, and D are not valid Salesforce system restrictions-Salesforce does not enforce domain restrictions on usernames, having a Contact record does not block user creation, and there is no requirement that the username be a corporate email address.
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