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CRT-101 · Question #232

AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical…

The correct answer is D. Enable Contacts to multiple Accounts. Contacts to Multiple Accounts lets a single Contact relate to several Accounts simultaneously, preserving historical accuracy as contractors change agencies without creating duplicates.

Configuration and Setup

Question

AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record. What should AWC use to track Contacts?

Options

  • AUse a partner community to track the Contacts.
  • BCreate a new Contact record for each agency.
  • CCreate a Junction object to track many-to-many relationship.
  • DEnable Contacts to multiple Accounts.

How the community answered

(45 responses)
  • A
    7% (3)
  • B
    2% (1)
  • C
    2% (1)
  • D
    89% (40)

Why each option

Contacts to Multiple Accounts lets a single Contact relate to several Accounts simultaneously, preserving historical accuracy as contractors change agencies without creating duplicates.

AUse a partner community to track the Contacts.

A partner community is a portal for external user collaboration and access, not a mechanism for associating a Contact with multiple Account records.

BCreate a new Contact record for each agency.

Creating a new Contact per agency duplicates the person's record and breaks historical continuity, which directly contradicts the requirement to maintain accuracy.

CCreate a Junction object to track many-to-many relationship.

A custom junction object could model a many-to-many relationship, but Salesforce provides the native Contacts to Multiple Accounts feature as the purpose-built standard solution for this scenario.

DEnable Contacts to multiple Accounts.Correct

The native Salesforce 'Contacts to Multiple Accounts' feature allows one Contact record to be indirectly related to multiple Account records through a relationship table. This maintains the full history of a contractor's engagements across agencies without creating duplicate Contact records, directly satisfying AWC's historical accuracy requirement.

Concept tested: Contacts to Multiple Accounts relationship feature

Source: https://help.salesforce.com/s/articleView?id=sf.contacts_multiple_accounts.htm

Topics

#Contacts to Multiple Accounts#Account-Contact Relationships#Data Modeling#Standard Features

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