Universal Containers has three separate lines of business. Each line has specific fields that must be displayed to users. However, the fields needed by the sales team are different than the fields…

Question

Options

• ACreate two record types, each with 3 page layouts.
• BCreate one record type with six Page Layouts.
• CCreate three record types, each with 2 page layouts.
• DCreate six record types, each with 1 page layout.

• A
  16% (3)
• B
  5% (1)
• C
  74% (14)
• D
  5% (1)

Explanation

Option C is correct because the three lines of business map directly to three record types (which segment business processes and picklist values), while the two distinct user groups - sales and service - each get their own page layout per record type, assigned by profile. This gives exactly the right granularity: business separation via record types, role-based field visibility via page layouts.

Why the distractors fail:

• A (2 record types, 3 layouts each): Only covers two lines of business, leaving the third unrepresented, and three layouts per record type implies three teams - not the two described.
• B (1 record type, 6 layouts): A single record type cannot differentiate between three lines of business; you'd lose the ability to show different picklist values or processes per business unit.
• D (6 record types, 1 layout each): Splits business lines too far and collapses the team distinction - you'd need 2 layouts per record type to serve both sales and service, making 1 layout per record type insufficient.

Memory tip: Use the formula "business lines × teams = record types × layouts per type." Here: 3 businesses × 2 teams = 3 record types, each with 2 page layouts. Record types divide what the business does; page layouts control who sees which fields.

No community discussion yet for this question.