The administrator for AW Computing is working with a user who is having trouble togging in to Salesforce. What should the administrator do to identify why the user Is unable to log in?

Question

Options

• AReview the login history for the user.
• BCheck the attempted logins by running the setup audit trail.
• CPull the password history to ensure the password policy was followed.
• DReset the security token for the profile.

• A
  92% (49)
• B
  4% (2)
• C
  2% (1)
• D
  2% (1)

Explanation

Login History in Salesforce provides a comprehensive, per-user log of all login attempts, recording the timestamp, success or failure status, the specific reason for failure (such as invalid password, IP address restriction, login hours violation, or locked account), browser, platform, and source IP. This is the most targeted and informative tool for diagnosing a specific user's login problem. Option B (Setup Audit Trail) tracks administrative configuration changes to the org, not individual user login attempts. Option C is incorrect because Salesforce does not expose a user's password history to administrators. Option D (resetting the security token) is a remediation action, not a diagnostic tool, and would not reveal the root cause of the issue.

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