CRT-101 · Question #157
A user at Northern Trail Outfitters Is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the…
The correct answer is C. Reset password on the user's record detail page. D. Use the unlock button on the user's record detail page. When a user is locked out due to exceeding failed login attempts, the administrator has two direct actions available from the user's record detail page in Setup: (C) Reset Password, which immediately unlocks the account and sends the user a password reset email so they can set…
Question
A user at Northern Trail Outfitters Is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization. Which two ways should the administrator help the user log into Salesforce?
Options
- ALog in as the user to unlock the user and reset the password.
- BReset the password policies to allow the user to login.
- CReset password on the user's record detail page.
- DUse the unlock button on the user's record detail page.
How the community answered
(33 responses)- A3% (1)
- B3% (1)
- C94% (31)
Explanation
When a user is locked out due to exceeding failed login attempts, the administrator has two direct actions available from the user's record detail page in Setup: (C) Reset Password, which immediately unlocks the account and sends the user a password reset email so they can set a new password and log in, and (D) the Unlock button, which appears specifically on locked user records and re-enables login access without requiring a password change. Option A is incorrect because the 'Log In As User' feature is a separate capability and does not unlock an account. Option B is incorrect because modifying org-wide password policies would not unlock an already-locked account.
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