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CRT-101 · Question #189
CRT-101 Question #189: Real Exam Question with Answer & Explanation
The correct answer is D: Configure Email-to-Case so emails are delivered to the correct queue. See the full explanation below for the reasoning.
Configuration and Setup
Question
Northern Trail Outfitters wants emails received from customers to generate cases automatically. How should the administrator ensure that the emails are sent to the correct queue?
Options
- AUtilize a flow to identify the correct queue and assign the case.
- BUse a custom email services to set the owner of the case upon creation.
- CCreate an Escalation Rules to send cases to the correct queue.
- DConfigure Email-to-Case so emails are delivered to the correct queue
Topics
#Email-to-Case#Case Management#Service Cloud#Queue Routing
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