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CIS-ITSM · Question #92
CIS-ITSM Question #92: Real Exam Question with Answer & Explanation
The correct answer is A: The agent is prompted to select the Assignment group. See the full explanation below for the reasoning.
Incident Management
Question
If the Assignment group is empty on an incident record, what happens when an agent that is a member of a single user groups clicks the Assign to me UI action?
Options
- AThe agent is prompted to select the Assignment group
- BThe Assignment group field is populated with agent's user group
- CThe Assignment group field remains empty
- DAn error is displayed indicating the Assignment group field must be populated before executing the
Topics
#UI Actions#Incident Assignment#Field Population Logic#User Experience
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