What module do you use to change the setting for the time between incident Resolution and Closure?

The correct answer is C. Incident Properties. The Incident Properties module (typically found under Incident > Administration > Properties) contains system properties that govern incident behavior, including the number of days after resolution before an incident is automatically closed. Administrators update this property to

Incident Management

Question

Options

AResolution Properties
BITSM Properties
CIncident Properties
DSystem Settings
Eincident Settings

How the community answered

(69 responses)

A
1% (1)
B
1% (1)
C
91% (63)
D
4% (3)
E
1% (1)

Explanation

The Incident Properties module (typically found under Incident > Administration > Properties) contains system properties that govern incident behavior, including the number of days after resolution before an incident is automatically closed. Administrators update this property to shorten or extend the resolution-to-closure window. Resolution Properties and Incident Settings are not standard ServiceNow module names. ITSM Properties covers broader ITSM settings, and System Settings is a general platform configuration area - neither is the targeted location for this specific incident timer.

Topics

#Incident Management#System Properties#Incident Workflow#Configuration

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