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CIS-ITSM · Question #144
CIS-ITSM Question #144: Real Exam Question with Answer & Explanation
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Incident Management
Question
In the base platform configuration, what automatically happens to an incident in a Resolved state after 7 days?
Options
- AThe incident is automatically moved to a Closed state
- BA notification is sent to the Assignment Group manager requesting review of the incident record
- CA notification is sent to the Assigned to user requesting a review of the incident record
- DA post incident report is automatically created
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Topics
#Incident lifecycle#Incident states#Automatic closure#Base platform configuration