CIS-ITSM · Question #144
In the base platform configuration, what automatically happens to an incident in a Resolved state after 7 days?
The correct answer is A. The incident is automatically moved to a Closed state. In ServiceNow's out-of-box (base) configuration, a scheduled job monitors incidents in the Resolved state. After 7 days without any further action, the job automatically transitions those incidents to the Closed state. This default behavior encourages timely closure and prevents
Question
In the base platform configuration, what automatically happens to an incident in a Resolved state after 7 days?
Options
- AThe incident is automatically moved to a Closed state
- BA notification is sent to the Assignment Group manager requesting review of the incident record
- CA notification is sent to the Assigned to user requesting a review of the incident record
- DA post incident report is automatically created
How the community answered
(25 responses)- A88% (22)
- B4% (1)
- D8% (2)
Explanation
In ServiceNow's out-of-box (base) configuration, a scheduled job monitors incidents in the Resolved state. After 7 days without any further action, the job automatically transitions those incidents to the Closed state. This default behavior encourages timely closure and prevents a backlog of stale resolved incidents. No notifications are sent to assignment group managers or assigned users, and no post-incident report is automatically generated by this mechanism.
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