A business analyst (BA) is preparing for observation. A passive approach has been selected for establishing performance metrics. What should be identic for the next step?

Performance measures are the goal of the exercise, not a preparation step; they are defined through the observation itself rather than before it is configured.

In passive observation, the BA watches processes without interacting, so understanding dependencies - the upstream conditions, system states, or other factors that affect the observed activity - is the critical preparation step. Identifying dependencies ensures the BA knows what variables influence the performance metrics being measured and can set up observation at the right time and context.

While participants are relevant to observation broadly, a passive approach specifically minimizes participant interaction, making dependency identification the more pressing immediate step.

Communication channels are relevant to elicitation planning in general but are not the primary logistical concern when preparing a passive observation session.