IIBA
CBAP · Question #27
CBAP Question #27: Real Exam Question with Answer & Explanation
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Question
You are hosting a collection of stakeholders from across the organization to identify the ideas and attitudes about your company's help desk. You want the stakeholders to honestly share their opinions about the help desk service so you can identify problems, solutions, and take actions to improve the service. What type of requirements elicitation activity is this?
Options
- AStakeholder analysis
- BFocus groups
- CWorkshop
- DRoot cause analysis
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