A business analyst (BA) was tasked with eliciting requirements for a new product scheduling system. The BA interviewed and discussed the requirements with the manager and Supervisor. The…

End users are the individuals who will interact with the product scheduling system daily, making them the most important source of operational and usability requirements. Managers and supervisors provide high-level or administrative requirements but cannot fully represent the detailed workflow needs that only actual users can articulate. Omitting end users leads to systems that fail to meet real operational demands.

The project manager oversees delivery and timelines rather than defining functional business requirements for the scheduling system itself.

Upper management provides strategic direction and approval but does not typically supply the operational requirements needed for a departmental scheduling system.

IT support addresses technical maintenance and infrastructure concerns, which are implementation considerations rather than core business requirements for a scheduling system.