IIBA
CBAP · Question #487
CBAP Question #487: Real Exam Question with Answer & Explanation
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Question
A business analyst (BA) had identified redundancy in the process for the first contact resolution for customer issues: currently two separate a visions handle this task. A new solution identifies a single point of contact that will eliminate the redundancy. What can the BA do to highlight the required changes to the structure?
Options
- ACurrent state description
- BPolicies and procedures
- CBusiness capability analysis
- DOrganizational modeling
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