CBAP · Question #401
Most users of a pilot application have experienced more efficient processing compared to the old system. However, the business analyst (BA) has observed that a few people took much longer to…
The correct answer is C. Gather more information from the individuals who had errors. Before recommending any solution, the BA should investigate the root cause of the sign-on errors experienced by the affected users.
Question
Most users of a pilot application have experienced more efficient processing compared to the old system. However, the business analyst (BA) has observed that a few people took much longer to complete the process. The system event log shows that those users encountered errors when they attempted to sign on. Which of the following would the BA recommend to improve overall performance?
Options
- ASent a reminder to all users of their user ID and password
- BAutomate the login process
- CGather more information from the individuals who had errors
- DExtend the pilot to more people
How the community answered
(39 responses)- A3% (1)
- B8% (3)
- C85% (33)
- D5% (2)
Why each option
Before recommending any solution, the BA should investigate the root cause of the sign-on errors experienced by the affected users.
Sending credential reminders assumes the problem is user error without confirming through investigation what type of errors the sign-on log recorded.
Automating the login process presumes the nature and source of the problem before the root cause has been identified through analysis.
A BA must avoid prescribing solutions before understanding the underlying cause of a problem. Gathering more information from users who encountered errors allows the BA to identify the actual root cause of the sign-on failures and then recommend a targeted, evidence-based solution rather than acting on assumptions about what went wrong.
Extending the pilot to more users does not address the existing sign-on errors and would risk introducing the same failures to a larger group.
Concept tested: Root cause analysis before solution recommendation
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