IIBA
CBAP · Question #13
CBAP Question #13: Real Exam Question with Answer & Explanation
The correct answer is A. You can address the automation of how the workers perform.. When a business analyst observes duplicate manual activities performed across multiple software tools to generate reports, the appropriate recommendation is to address automation of those worker processes.
Question
You are the business analyst for your organization and management has asked that you identify opportunities to improve the operations of the business. You notice that some of the stakeholders use several pieces of software and several duplicate activities within each software package to generate data reports for customers. What type of recommendation can you make in regard to this observation?
Options
- AYou can address the automation of how the workers perform.
- BYou will need to perform active observation first to understand the processes in more detail.
- CYou can address the non-functional requirements of the activities.
- DYou will need to perform passive observation first to understand the processes in moredetail.
Explanation
When a business analyst observes duplicate manual activities performed across multiple software tools to generate reports, the appropriate recommendation is to address automation of those worker processes.
Common mistakes.
- B. Active observation is a technique for gathering requirements when you need to participate in the process, but the analyst has already observed the inefficiency and does not need more detailed observation before making a recommendation.
- C. Non-functional requirements describe qualities such as performance, security, or usability rather than addressing the elimination of redundant manual activities.
- D. Passive observation is used to understand a process by watching without interrupting, but the analyst has already gathered enough information to identify the problem and does not need this step before recommending a solution.
Concept tested. Identifying automation opportunities from process observation
Reference. https://www.iiba.org/standards-and-resources/babok/
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