CBAP · Question #192
Which of the following can be an effective tool during quality control to help determine the how the problem occurred?
The correct answer is C. Flowcharting. Flowcharting is used during quality control to visually map a process, making it easier to identify where and how a problem occurred.
Question
Which of the following can be an effective tool during quality control to help determine the how the problem occurred?
Options
- ARework
- BTrend Analysis
- CFlowcharting
- DPareto Diagram
How the community answered
(38 responses)- A3% (1)
- B18% (7)
- C71% (27)
- D8% (3)
Why each option
Flowcharting is used during quality control to visually map a process, making it easier to identify where and how a problem occurred.
Rework is a corrective action taken to fix a nonconforming product, not a tool for understanding how a problem occurred.
Trend Analysis tracks performance metrics over time to forecast future outcomes, but it does not explain the process steps that led to a specific problem.
Flowcharting diagrams the steps of a process in sequence, allowing quality teams to pinpoint exactly which step introduced a defect or failure. By visually tracing the process flow, analysts can identify bottlenecks, missing steps, or deviations that caused the quality issue.
A Pareto Diagram identifies which problems occur most frequently using the 80/20 rule, but it shows what the problems are rather than how they occurred.
Concept tested: Flowcharting as a quality control root cause tool
Source: https://www.pmi.org/learning/library/flowcharting-tool-quality-improvement-5782
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